---------------------------------------------------------------------------- This resume is available in multiple formats at http://resume.helotie.com ---------------------------------------------------------------------------- MARK A. HELOTIE 24738 Portofino Drive Tampa, Florida 33559 Home Phone: (813) 864-7640 Cell Phone: (813) 751-9106 E-mail: mark@helotie.com SUMMARY OF QUALIFICATIONS Industry-certified computer professional with over twenty years of solid experience in IS/DP. Resourceful and expedient problem-solver. Industrious, enterprising, and analytical. Seeking a position in my aptitudes of Network Security/Engineering/Administration. MCTS (Microsoft Certified Technology Specialist) SBSC (Microsoft Small Business Server Community) CompTIA Network+ Certified MCP (Microsoft Certified Professional) TECHNICAL OPERATING ENVIRONMENTS Network Topologies: Ethernet (10/100/1000), Wi-Fi (802.11a, b, g) Network Protocols: TCP/IP (DHCP/WINS, DNS), Active Directory LAN/WAN Hardware: Routers: Cisco 25xx, 3624 series Switches/Hubs: Cisco Catalyst 55xx, Cabletron, 3Com Server Hardware: Compaq/HP ProLiant, Dell PowerEdge, IBM Netfinity Network O/S: Microsoft Windows 2003/2000 Server, NT Server (3.x-4), entire BackOffice Suite (SQL, IIS, Exchange, SMS, SNA) Network Software: Legato, ArcServe, Sniffer, PowerChute, Visio, Ghost, scripting (Powershell, KiX, DOS), RK tools & utilities PC Client Hardware: all AMD & Intel CPUs , i.e. Dell, Compaq, HP, IBM PC Client O/S: Microsoft Windows Professional (XP and Vista), NT Workstation (3.51-4), DOS (3.x-6.22), Windows (3.x, WFW, Windows95 & Windows98) PC Client Software: Microsoft Office Suite (thru 2007), Attachmate Extra!, many DOS/Windows applications, tools, and utilities PROFESSIONAL WORK EXPERIENCE Telecommunications: 8+ Years Banking/Finance/Insurance: 8+ Years State Government: 2+ Years Direct-Mail/Retail/Manuf.: 6+ Years Network & Server Engineer 2001 to present self-employed contractor (mostly 1099 work) - Tampa, Florida * upgraded several businesses from Windows Server 2000 to Server 2003 * installed many wireless access points, printers, and other peripherals * server upgrades: moved data stores from old to new for Exchange & SQL * implemented load-balancing for physical NICs & various server roles * automated reporting processes via service-based scheduler and PowerShell * utilized numerous Microsoft & 3rd party tools to resolve varied AD anomalies * used scripting tools to efficiently add many dozens of new users to AD quickly * modified Group Policies in AD to lock-down desktops & password lockouts * implemented policies in ISA Server to restrict web surfing by employees * diagnosed issues for Exchange 2007 thrashing & using all available RAM * upgraded anti-virus clients to server-based version for centralized mgmt * performed thorough/detailed LAN assessments to prioritize future upgrades * resolved many kinds of network “weirdness” – slow printing, network cables Software Distribution Engineer (contractor for Verizon) 4/2002 to 5/2007 Pomeroy IT Services - Tampa, Florida * implemented end-client software changes across the entire enterprise utilizing BMC Marimba * consistently increased the overall team's efficiencies and success rates: - wrote literally hundreds of batch scripts to automate repetitive tasks - key member of team that implemented WOL usage to increase pingable PCs - fine-tuned/ran numerous SQL queries to ensure timely/accurate results - coordinated implementation of GUI tools to monitor push progress - repeatedly utilized remote administration tools such as WinVNC, Remote Desktop Protocol, SMS, UNC command-line, and MS Resource Kit utilities * trained & mentored over a dozen new team members throughout my tenure * frequently consulted in matters of workload and specific personnel assigned to tasks * conformed to strict (ISO) change management standards Network Manager 8/2001 to 3/2002 ThruComm - St. Petersburg, Florida * solely responsible for all IT functions (software/hardware/network/WAN) * complete & thorough analysis of hardware inventory and software licensing * coordinated & executed entire office relocation (50 users) -- new data T1s, new IP block * rebuilt several servers onsite: migrated from NT4 to Win2000 Server * implemented anti-virus solution on in-house Microsoft Exchange server * implemented in-house IIS server to host multiple websites * assisted in planning & execution of migration from SQL 6.5 to SQL 2000 * researched & recommended several external firewall solutions where none existed; fine-tuned their MS Proxy server to filter ports/limit access in the meantime Senior LAN Administrator 3/1998 to 7/2001 MCI WorldCom - Richmond, Virginia * complete & thorough NT4 network administration & PC/LAN support * participant on project team to migrate enterprise of 70,000 users to Active Directory * relocated a 70-user call center office into a newly-built building: - implemented data/voice facilities (cable pulls, WAN drops, etc.) - multiple disaster recovery scenarios: power, redundancy, hotsite prep. * protocol migration of another call center from token-ring to Ethernet * lowered TCO (Total Cost of Ownership) by standardizing all desktop PCs in two call centers: - extensive implementation of MS Resource Kit tools and utilities to perform silent installs/upgrades of all end-client software and drivers via batch scripting - implemented NT Server's mandatory roaming profiles & domain policies - analysis of end-user PCs for "inappropriate" web usage, which could have made the Company vulnerable to sexual harassment lawsuits - utilized Ghost imaging software to manage complete desktop rollout - flattened overall domain structure by merging orphan domains into a single master-resource domain model which reduced network overhead * implemented organizational anti-virus solution which updated servers and end-user PCs from a central server to maximize speed and flexibility; also advised & instructed other business units on install & config, which was eventually implemented Corporate-wide * mentored several junior network administrators throughout my tenure * oversaw the closing of these two offices: inventory & shipping equipment LAN/WAN Administrator (Contractor) 4/1997 to 1/1998 IPC Technologies - Richmond, Virginia * provided PC/LAN hardware support for a textile manufacturing firm * performed several IS roles for a national stock brokerage firm: - assisted in design & setup of their in-house PC configuration center - helped resolve LAN/WAN hardware infrastructure issues - MS-Mail and NT Domain Administration: User & Server Manager, as well as the full Microsoft BackOffice suite (Exchange, SNA, SMS) Technology Management Consultant 9/1995 to 1/1997 Trigon BlueCross BlueShield - Richmond, Virginia * team member for support of 100+ servers in a mixed setting (NT, OS/2) * addressed & resolved PC/LAN hardware & software issues in a heterogeneous environment of 2500+ desktop PCs * served on several project teams -- both as participant and leader * evaluated new hw/sw technologies for definition of enterprise standards LAN Administrator / Programmer 6/1993 to 9/1995 Commonwealth of VA - Dept of Info Tech - Richmond, Virginia * administrator of departmental Banyan Vines LAN; end-user support/training * built, configured, tested, installed, and maintained all departmental PCs * provided complete PC/LAN support for several client departments * coded, tested, implemented, and modified Unisys DML COBOL programs Production Control Coordinator 2/1992 to 4/1993 Encore Service Systems - Boca Raton, Florida * developed, implemented, and maintained a PC-based multi-relational database of physical LAN cabling for entire company in Alpha-Four * troubleshot PC/LAN hardware and software issues (OS/2 LAN Manager, 3270) * coded ICCF, JCL, and COBOL on the IBM 4381 to process user requests * provided backup support for Computer Ops staff (IBM 4381 & peripherals) Various positions in mainframe Computer Operations (all in Florida) 7/1983 to 12/1991 * IBM 3081 mainframe, IBM 4341 * Xerox 4090 Laser Printing System * Data General S/140, S/280 * MicroData (now McDonnell Douglas) * Burroughs B2900 (w/MICR sorter) * NCR Criterion VRX (w/MICR sorter) SEMINARS AND EDUCATION Continually attend industry seminars, conferences, and technical events * 2007: Certification -- Microsoft 70-501 Certified Technology Specialist * 2007: attended Microsoft Tech-Ed seminar in Orlando, Florida * 2006: Certification -- Microsoft 70-282 Small Business Specialist * 2005: completed four semesters of Cisco Network Academy (CCNA prep) * 2001: Certification -- CompTIA Network+ * 2000: completed Troubleshooting with the Sniffer Pro Network Analyzer * 2000: completed Windows 2000 Update for NT 4.0 Administrators * 2000: completed Supporting Windows NT Server 4.0 in the Enterprise * 1999: completed Microsoft Windows NT 4.0 Security * 1998: Certification -- Microsoft 70-073 NT Workstation 4.0 * 1997: completed Installing and Deploying Windows NT Workstation 4.0 * 1996: completed Mastering Windows seminar * 1996: completed Covey's Seven Habits Series * 1995: completed Introduction to Local Area Networks * 1995: completed Introduction to Data Communications * 1995: completed Basic Banyan VINES Administration * 1995: completed Advanced PC Troubleshooting * 1995: completed Internetworking: Using Bridges, Routers, Hubs, & Switches * 1993: completed Unisys Inst of Technology: DMS & DML COBOL Programming * 1982-2005: completed Computer Science classes at the Univ of Florida, Embry-Riddle Aeronautical Univ, Atlantic Vo-Tech. Center, Broward & Hillsborough Community Colleges * University and college-level classes taken in: Cisco Networking, Systems Analysis, BASIC, C++, CICS, COBOL, Pascal, S/370 Assembler ---------------------------------------------------------------------------- This resume is available in multiple formats at http://resume.helotie.com ----------------------------------------------------------------------------