| Monitoring / SIEM: |
Splunk, ExtraHop, ASM, SiteScope, DynaTrace, Moogsoft |
| Cloud Providers: |
Microsoft Azure, Amazon AWS |
| Network Protocols: |
TCP/IP (DHCP/WINS, DNS), Active Directory |
| Network Topologies: |
Ethernet (10/100/1000), Wi-Fi (802.11a/b/c/g/n) |
| Server Hardware: |
Compaq/HP ProLiant, Dell PowerEdge, IBM Netfinity |
| Network O/S and Apps: |
All flavors of Microsoft Windows Server through 2022,
System Center (SCCM/SMS, SCOM), SQL, IIS, Exchange,
Hyper-V, VMware, Sniffer, WireShark, Visio,
extensive PowerShell scripting, Ipswitch MOVEit |
| ITSM: |
ServiceNow (Change/Incident Management), BMC Remedy |
| Client Software: |
Full Microsoft Office Suite thru O365 (Word, Excel, etc.),
many DOS/Windows applications, tools, and utilities |
|
Fiserv : Senior Monitoring Engineer |
3/2021 to 7/2022 |
- Created & maintained many hundreds of Splunk Enterprise SPL queries, reports, alerts and dashboards to support multiple ongoing project teams, and ad-hoc as requested. Also performed data onboarding (data ingestion) on the Splunk servers (Linux)
- Analyzed network infrastructure (Visio) and application data diagrams (Visio, Excel) to determine a particular project's monitoring strategies, and then developed and implemented said monitoring
- Provided multiple forms of monitoring support (creation, maintenance) in Splunk, ExtraHop, SiteScope, Broadcom ASM, and DynaTrace, as well as getting those alerts pushed into Moogsoft
- Created multiple solutions for improved monitoring information reliability, efficiency, and integrity
- Continued developing my ServiceNow knowledge for management dashboards and alerts
|
|
Fiserv : Systems Engineer |
1/2012 to 3/2021 |
- Provided experience and leadership in designing, installing, configuring, and customizing application/systems solutions for high-volume online banking websites
- Project-based support of varied project teams within the technical arenas of Microsoft IIS and SQL, network infrastructure, and security hardening of proprietary online banking software
- Lead Engineer of Dedicated support team for world's largest Credit Union (10 mil customers)
- oversaw upgrade of 140+ servers from Windows Server/SQL 2008 to Server/SQL 2016
- Assisted in the creation/tuning of many PowerShell scripts to streamline bringing in new servers
- Specific focus on disaster recovery, redundancy, and high-availability (SQL Always On AGs)
- Participated in PoC (Proof of Concept) to bring online banking into the cloud. Created Compute instances in Azure, managed security/firewall components, installed company software
- Performed admin activities in MOVEit for entire enterprise, enabling large file transfers
- Created & maintained several INC/Task dashboards for multiple teams within ServiceNow
|
Lockheed Martin : Systems Engineer |
4/2008 to 11/2011 |
|
Note: This position required a DoD SECRET Security Clearance, which was authorized and granted. |
- Vital member of the Sustaining Engineering team that was responsible for:
- maintaining the overall health of the SMS/SCCM infrastructure/servers
- the ongoing security patching of all SMS/SCCM servers
- side-by-side migration from SMS 2003 to SCCM 2007 (130k+ clients, 100s of servers)
- Substantially reduced TCO (Total Cost of Ownership) by creating automated install scripts for all SQL/SCCM installs (single-handedly wrote/tested/tweaked all scripts)
- Authored/ran numerous Test Cases in HP Quality Center to verify SCCM functionality
- Reviewed/authored numerous SOIs (Standard Operating Instructions) for the SCCM Program
- Tested and deployed security and maintenance patches for various products:
- Microsoft Windows Server 2003/ 2008, SMS 2003, SCCM 2007, SQL 2005/2008
- Veritas NetBackup and Symantec BackupExec
- Miscellaneous server-based Adobe, HP, McAfee, CA products
- Extensive use of BMC Remedy for ITIL Change Request and Incident Management
- Stood up Hyper-V cluster for proactive PoC testing of SCCM 2012 in a lab environment
|
Network / Server Engineer |
6/2007 to 4/2008 |
|
self-employed contractor (mostly 1099 work) - Tampa, Florida |
- Upgraded several business servers from Windows Server 2000 to Server 2003
- Installed numerous wireless access points, printers, and other peripherals
- Server upgrades: moved data stores from old server to new server for Exchange and SQL
- Implemented load-balancing for physical NICs and server roles (DHCP/DNS/file/print)
- Automated reporting processes via service-based scheduler and PowerShell scripting
- Utilized numerous Microsoft and 3rd party tools to resolve varied Active Directory anomalies
- Used scripting tools to efficiently add many dozens of new users to AD quickly
- Modified Group Policies in AD to lock-down desktop users and password lockout policies
- Implemented policies in ISA Server to restrict web surfing by employees
- Diagnosed server resource issues for Exchange 2007 thrashing and using all available RAM
- Upgraded anti-virus clients to server-based corporate version for centralized management
- Performed thorough and detailed LAN assessments to prioritize future upgrades
|
Pomeroy IT Services : Software Distribution Engineer (contractor for Verizon ) |
4/2002 to 5/2007 |
- Implemented end-client software updates across the entire enterprise of 175,000 PCs utilizing BMC Marimba
- Consistently increased the overall team's efficiencies and success rates:
- Wrote literally hundreds of command-line batch scripts to automate repetitive tasks
- Key member of team that implemented WOL usage to increase pingable PCs
- Fine-tuned and ran numerous SQL queries to ensure timely and accurate results
- Coordinated implementation of custom-written GUI tools to monitor push progress
- Repeatedly utilized numerous remote administration tools such as WinVNC, SMS, Remote Desktop Protocol, UNC command-line, and MS Resource Kit utilities
- Trained and mentored over a dozen new team members throughout my tenure
- Frequently consulted in matters of workload and specific personnel assigned to tasks
|
ThruComm : Network Manager |
8/2001 to 3/2002 |
- One-man shop = solely responsible for all IT functions (software/hardware/network/WAN)
- Complete and thorough analysis of computer hardware inventory and software licensing
- Coordinated and executed entire office relocation (50 users) -- new data T1s and IP block
- Rebuilt several servers onsite: migrated from NT4 Server to Win2000 Server
- Implemented anti-virus solution on in-house Microsoft Exchange server
- Implemented in-house IIS server to host multiple intranet and internet websites
- Assisted in planning and execution of migration from SQL 6.5 to SQL 2000
- Researched and recommended several external firewall solutions where none existed;
fine-tuned their Proxy Server to filter ports/limit access in the meantime
|
Various positions as (Senior) LAN Administrator or Programmer (all in Virginia) |
6/1993 to 7/2001 |
Various positions in Mainframe Computer Operations (all in Florida) |
7/1983 to 4/1993 |
